Parts Counterperson

Holler Honda - Orlando

 

PURPOSE:

Handle retail and wholesale parts needs at the counter for internal and outside demands, including telephone inquiries and requests. Priority will be given to internal needs.

ESSENTIAL DUTIES:

  • Greet Customers Promptly and Courteously.
  • Handle customer request promptly and make sure of proper parts selection.
  • Recommend related parts while customer is at counter as appropriate.
  • Deliver part to customer at counter.
  • Maintain a customer back-order file.
  • Advise customer or Service Advisor on receipt of back-ordered parts.
  • Tag and maintain inventory of warranty parts to be held for scrapping.
  • Develop a strong relationship with all customers through excellent communications.
  • Conduct self and dress in a manner that brings credit to the dealership and is befitting to customer contact requirements.
  • Interact with technicians positively and in a helpful manner.
  • Complete all paperwork accurately and on time.
  • Be knowledgeable of parts automation requirements.
  • Accurately handle costing of parts on repair orders as appropriate.
  • Accurately handle paperwork required for parts scrapping, as appropriate.
  • Maintain and use an up-to-date catalog and price book.
  • Accurately complete entry and relief of sales from inventory.
  • Check invoices against stock received as instructed by Parts Manager.
  • Assist with annual inventory as instructed.
  • Maintain and update bin labels as required or appropriate.
  • Assure proper storage of all newly received parts.
  • Any other duties as assigned by management.
  • Handle special orders of special items and follow through with notification to owners.
  • Maintain a clean work area.
  • Help maintain parts stock in an orderly condition.
  • Return parts to proper location.

QUALIFICATIONS:

■ Knowledge in all aspects of automotive repair and maintenance.

■ Valid driver’s license and a good driving record.

■ Two years of experience as a technician’s helper or apprentice in an automobile dealership or aftermarket automotive parts stores

 

■ Manual dexterity.

 

■ Good judgment.