Customer Service Supervisor - Bilingual Customer Service Supervisor (Spanish/English) – Lakeland, FL

Employer
Government Employees Insurance Company
Location
Lakeland, Florida (US)
Salary
$55,500.00 annually
Posted
Mar 11, 2021
Closes
May 10, 2021
Contract Type
Permanent
Hours
Full Time
Career Level
Manager

Bilingual Customer Service Supervisor (Spanish/English) – Lakeland, FL

Salary: $55,500 annually

Note: To assure safe and healthful working conditions for everyone, GEICO has implemented rigorous safety measures and policies. Please see below for further safety protocol guidance. 

 

At GEICO, our associates are the heart of the company. We’re looking for Bilingual Customer Service Supervisors for our Lakeland, FL office who are motivated, solution-oriented, and have a passion for excellent customer service. We’re seeking outstanding leaders who want to kickstart a fulfilling career with one of the fastest-growing auto insurers in the U.S.

 

As a Bilingual Customer Service Supervisor, you’ll mentor, coach, and develop a team of 8-10 Customer Service Representatives who are responsible for assisting our Spanish-speaking customers. You’ll play a vital role in the company’s success by helping your team provide expert insurance advice to our customers, handling escalated calls in order to work towards resolution, and completing regular audits to ensure your team is providing excellent service and meeting performance goals. Our supervisors use enthusiasm and attention to detail to provide support for their team and exceed the expectations of our customers. 

 

Avanza profesionalmente con una compañía que valora la diversidad y la inclusión

 

Esta oportunidad es ideal para los candidatos que valoran el aprendizaje continuo. Como Supervisor Bilingüe de Servicio al Cliente tendrás el desafío constante de aprender y expandir tu conocimiento de la industria de seguros y nuestra compañía para entrenar a tu equipo. Además, GEICO favorece la cultura de “ascensos dentro de la empresa”, así que abundan las oportunidades para que avances profesionalmente y seas recompensado por el trabajo duro y la perseverancia.

 

Benefits

As a full-time Bilingual Customer Service Supervisor, you’ll enjoy our Total Rewards Program* to help secure your financial future and preserve your health and well-being, including:

  • Premier Medical, Dental and Vision Insurance with no waiting period**

  • Paid Vacation, Sick and Parental Leave

  • 401(k) Plan with Profit Sharing

  • Tuition Reimbursement

  • Paid Training and Licensures 

 

*Benefits may be different by location. Benefit eligibility requirements vary and may include length of service.

**Coverage begins with the pay period after hire date. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.  

 

Qualifications & Skills

  • Prior supervisory experience required, preferably in a high-volume call center

  • Experience successfully managing remote associates preferred

  • Bachelor’s degree required

  • At least a 3.0 cumulative undergraduate GPA

  • Outstanding customer service skills and/or experience

  • Excellent verbal and written communication skills in English and Spanish

  • Solid computer, grammar and multi-tasking skills

 

Please note that this is an in-office position. To ensure our associates receive the training and support needed to excel and thrive, associates hired for this position will be required to work at the GEICO building during their orientation period, which is a minimum of 7-9 months. The safety of our associates, both current and future, is GEICO’s highest priority, and we have implemented rigorous safety measures and policies to ensure our associates are protected. These safety protocols include:

  • Temperature screening when entering the building 

  • Social distancing measures 

  • Required mask wearing in common areas

  • CDC approved disinfectant usage and increased cleaning measures 

 

GEICO will continue to monitor the COVID-19 situation closely, and will adjust policies as needed to ensure the continued safety of our associates. 

 

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. 

 

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.